Head of Sales & Hospitality - The Little Gym of Columbia City
$44,720,000–$48,880,000 year
On-siteSeattle, Washington, United States
Job Summary
Own the full inquiry-to-enrollment pipeline, conducting tailored facility tours and closing enrollments while managing leads in Salesforce. Personally welcome every family entering the gym, handle member concerns with empathy, and coordinate with coaches to ensure seamless experiences before and after classes. Proactively identify at-risk members for re-engagement, manage re-enrollment campaigns, and train front desk staff on hospitality standards. Report weekly on enrollment metrics and collaborate with the Area Director to refine outreach strategy. This role requires availability during peak class times, including evenings and weekends, and is based at The Little Gym of Columbia City.
Required Qualifications
- 1+ years in sales, member services, or hospitality with a track record of hitting enrollment or revenue targets
- Exceptional interpersonal and communication skills with natural warmth around children and families
- Comfortable with CRM tools, data entry, and reporting
- Available to work weekends, evenings, and peak class times
- This is not a remote position
- This role requires availability during peak class times, including evenings and weekends
Desired Qualifications
- Salesforce a plus
- Experience in youth fitness, childcare, or franchise/multi-unit hospitality
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