Head of Sales CX

Build a complete bottom-up Customer Plan aligned with Consumer Business Unit objectives and manage forecasting with the supply function for optimal stock efficiencies. Solely own NNS targets and full management of consumer trade spend and customer contribution, while working with finance to define annual budgets and set individual sales targets. Lead weekly trade meetings, report on emerging issues, and collaborate with marketing to execute channel plans. Proactively manage P&L lines where sales have influence, establish winning commercial propositions for key retail partners, and continuously evaluate trade investments to amend in-year plans. Actively develop people through coaching, professional skills training, and talent management processes.