Head of Restaurant Technology
HybridCollege Park, Georgia, United States
Job Summary
Own the end-to-end technology strategy, roadmap, and implementation for all restaurant systems, connected devices, and digital infrastructure across Concessions International's airport and hospitality footprint. Define guest-facing experiences from mobile ordering to self-service kiosks, while managing vendor relationships, contract negotiations, and SLA governance for POS providers and hardware OEMs. Lead a high-performing team of engineers and analysts to deploy, monitor, and optimize technology that drives operational efficiency, increases average check, and ensures seamless dining moments. Establish implementation playbooks for new locations and remodels, ensuring all deployments meet security, compliance, and network standards. Partner with operations leadership to define KPIs and continuously improve systems based on guest feedback and transaction data.
Required Qualifications
- Bachelor's degree in Computer Science, Information Systems, or related field
- 10+ years of progressive technology leadership experience
- at least 3 years in restaurant, food & beverage, hospitality, or retail technology
- Demonstrated ownership of POS platforms at scale (Oracle MICROS, Toast, NCR Aloha, PAX, or equivalent)
- Experience managing technology across 20+ locations in a multi-site or franchise environment
- Proven track record of end-to-end technology delivery: strategy through implementation through support
- Strong vendor management experience including contract negotiation and SLA governance
- Experience leading cross-functional teams and building technology organization
Desired Qualifications
- Master's degree preferred
- Experience in airport, travel retail, or high-throughput food service environments
- Familiarity with concessions, quick service restaurant (QSR), or fast casual technology models
- Exposure to AI-powered ordering, predictive inventory, or self-service kiosk deployments
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