Head of Provider Success (Confidential HealthTech SaaS)
$145,000–$165,000 year
Remote · San Francisco, California, United States
Job Summary
Own and scale post-sale provider success for a dual-sided dental marketplace in a fast-growing healthtech SaaS. Responsible for designing onboarding systems, AI-driven self-serve onboarding, and cross-functional collaboration with Product, Engineering, and Operations. Build scalable processes to maximize provider activation, retention, satisfaction, and revenue; lead post-sale strategies across general dentists and orthodontists with a focus on adoption, value expansion, and KPI tracking. Emphasizes AI-powered tooling, process automation, and measurement to drive nationwide growth; a strong leadership posture with the ability to operate from zero and thrive in ambiguity.
Required Qualifications
- 7+ years of experience working inside a dental practice (e.g., Lead Hygienist, Office Manager, or Practice Owner)
- Experience implementing dental technology post-sale in a fast-paced SaaS startup
- Proven ability to drive measurable outcomes through systems, processes, and data
- Deep understanding of the workflows, challenges, and psychology of dental providers
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