Head of Product Operations and AI Transformation
$325,000–$350,000 year
On-site · New York City, New York, United States
Job Summary
Lead Product Operations for an AI Transformation within a fast B2B SaaS cybersecurity context, owning an AI-native operation across Data, Stories, and Process. Serve as the connective tissue between PMs, Engineering, Design, GTM, Finance, and the board, breaking bottlenecks, instrumenting the workflow, and prototyping the next AI workflow. Own metrics and PMO cadence, deliver weekly and quarterly reporting, and scale Claude-native workflows to support ~120 people, with a culture that values urgency, ownership, and iterative design. NYC-based role with cross-functional collaboration and a focus on data-driven roadmapping, governance, and AI-enabled product operations.
Required Qualifications
- 8+ years in Product Operations, PMO, or product/program leadership — including building or scaling a Product Ops function in a fast B2B SaaS org (cybersecurity a plus)
- Run delivery cadence across a multi-PM / multi-squad org; deep Jira fluency
- Hands-on use of AI/automation to change how product work gets done
- Fluent across the modern product stack: Pendo, Sigma/Snowflake-backed BI, Span (or DORA tooling), Jira, Confluence
- NYC-based and comfortable in a high-velocity, high-accountability culture
- You need to be fluent in Claude and other AI tools
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