Head of Product & Growth
Remote
Job Summary
Own the product roadmap, prioritize features for a senior full-stack developer and QA analyst, and lead day-to-day direction of the engineering and QA teams. Handle merchant conversations, run demos and onboarding calls, and convert those interactions into roadmap insights and reviews. Revamp the in-product onboarding flow to improve install-to-paid activation and execute upsell motions into the existing base. Implement documentation, help-center content, and lightweight processes to replace founder-intuition operations. Leverage AI tools across support, specs, documentation, and data analysis as a core force multiplier. Immerse in tickets and customer calls during the first 3-6 months while completing structured knowledge transfer from the founding team. Work alongside the managing partner and shared sales resources to shape strategy and growth motions.
Required Qualifications
- 4–7+ years in product management, growth, or founder/operator roles in B2B SaaS or e-commerce
- Technically fluent: you can scope features with engineers, read API docs, and reason about tradeoffs - without needing to code
- Demonstrated, habitual use of AI tools in real work - you should be able to show us, not tell us
- Customer-facing by instinct: you like support conversations and demos, and you're good at them
- Self-directed and structure-building: you've operated where the process didn't exist until you wrote it
- Commercially literate: comfortable owning conversion metrics, pricing experiments, and revenue outcomes
- Needs meaningful overlap with US merchant hours and CET development team's working hours
Desired Qualifications
- Shopify ecosystem experience
- experience directing remote/contractor teams
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