Head of Payroll Operations
$31,200–$31,200 year
RemoteUnited States
Job Summary
Refine payroll implementation processes to ensure ongoing compliance and customer satisfaction while adapting operations to scale without sacrificing accuracy. Diagnose errors in payroll runs, drive immediate customer solutions, and own long-term prevention strategies through product and process improvements. Own the delivery of accurate, compliant, and on-time payroll runs for every customer, delivering tax guidance in a customer-facing capacity to support onboarding and adoption. Hire, train, and manage the payroll operations team, including implementation managers and clerks, while serving as a partner to the Product team to ensure compliant software builds. Ultimately responsible for all accuracy and compliance for payroll customers, with 25% travel required.
Required Qualifications
- 5+ years of experience in payroll operations
- Strong focus on creating and scaling strong processes
- Proven experience in building and managing high-performing teams
- Strong understanding of payroll and compliance processes, policies, and best practices
- Ability to effectively problem solve while driving operational efficiency and scaling services effectively
- Ability to interface with end customers and help resolve any issues as they arise
- Best-in-class attention to detail
- Experience working with payroll providers and maintaining vendor relationships
- Ability to thrive in a fast-paced, startup environment
- Ability to travel 25% of the time
Desired Qualifications
- Passion for delivering exceptional payroll services to clients
- Strategic thinking
- Proven track record of improving operational processes
- Achieving high levels of customer satisfaction
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