Head of Partners, APAC
On-siteSingapore, Singapore
Job Summary
Own and execute the APAC partner strategy aligned to international commercial objectives and revenue targets. Build a high-performing ecosystem across GSIs, hyperscalers, and value-added resellers in India, Middle East, ANZ, Japan, and South-East Asia. Drive partner-sourced pipeline to exceed quarterly and annual targets while maintaining full visibility through Salesforce and weekly deal reviews. Lead a team of 8-10 Partner Managers, setting performance standards and enabling them to operate independently. Champion the AI-first CX narrative, delivering structured enablement programs and developing lighthouse accounts across key markets. Represent NiCE at major industry events and maintain senior relationships with partner C-suite leadership. Provide regular reporting on partner performance and market trends to the VP Partner Sales International.
Required Qualifications
- 12+ years of experience in partner sales, alliances, channel, or business development within a B2B SaaS or AI/CX business with significant tenure in APAC markets
- A proven track record of building and scaling partner-led revenue across at least two of the three key markets: India, ANZ, and Japan
- Hands-on experience leading and growing a team of 8+ partner managers in a complex, multi-country regional role
- Deep working knowledge of GSI and hyperscaler operating models, with existing C-level and VP-level relationships across the APAC ecosystem
- Demonstrable success in delivering against partner-sourced revenue targets in a fast-paced, commercially competitive environment
- Strong commercial instincts you understand how to structure partner programmes, protect deal economics, and align partner incentives to mutual growth
- Credible AI and CX fluency you can speak with conviction about agentic AI, contact centre transformation, cloud platforms, and the practical outcomes NiCE delivers for enterprise customers
- Exceptional executive presence and interpersonal skills, with the ability to build trust at C-suite and senior partner leadership level across diverse APAC cultures
- High proficiency in pipeline management, sales cadence, and partner governance frameworks you run a clean, disciplined operating model
- Cross-functional collaboration skills you work naturally with sales, marketing, product, and finance to align on shared outcomes
- Ability to communicate and influence in English to board level
- Bachelor's degree in Business, Technology, or a related field
Desired Qualifications
- additional APAC language proficiency (Mandarin, Japanese)
- Experience in CCaaS, contact centre AI, unified communications, CX platforms, or enterprise SaaS
- Familiarity with partner programme design, deal registration, MDF allocation, and partner performance management
- Experience working within a global matrix organisation, managing upward to international leadership and laterally with regional sales teams
- MBA or equivalent executive programme
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