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Head of Operations
On-site · Shanghai, Shanghai, China
Job Summary
The Head of Operations is responsible for the solution and costing approval for new client opportunities, managing labor and productivity, and ensuring quality of delivery services. This role involves continuous improvement to enhance profitability, developing and sharing best practices, and adhering to regulatory and health standards. Key responsibilities include implementing management information systems, measuring customer satisfaction, and maintaining local operating procedures. Ideal candidates should have significant industry experience, change management capabilities, strong planning skills, and the ability to lead and motivate teams effectively.
Required Qualifications
- Significant industry experience in Production agencies
- Proven success at finding solutions to meet business and client needs
- Change management experience
- Drive and discipline to design and implement business solutions
- Capable of developing and implementing plans and strategy
- Strong planning and organizing skills with a logical approach
- Flexible team player
- Ability to set standards and communicate them to others
- Experience of working closely with teams and inputting into process design
- Positive communication and interpersonal skills at a very high level
- Credible at all levels within client, partner and internal departments
- Strong commercial awareness, ability to plan and negotiate
- Continuous improvement mindset
- Can do attitude
- Dynamic, yet detail-oriented outlook
- Self-motivated, able to work with the minimum of supervision
- Able to manage and motivate others with a leadership style
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