Head of Operations, Supervision
RemoteLos Angeles, California, United States or Victoria, British Columbia, Canada
Job Summary
Own the overall success of the Supervision Business Unit, including profitability, revenue growth, customer satisfaction, and operational performance. Develop and execute the Business Unit strategy in partnership with the CEO, ensuring alignment with company vision. Lead cross-functional Sales, Product, Professional Services, Support, and Customer Engagement functions while driving growth and delivering exceptional customer outcomes. Increase operational efficiency, simplify processes, and expand product-led implementations to meet the changing needs of probation, parole, and pretrial sectors. Establish priorities, make cross-functional tradeoff decisions, and monitor financial and operational metrics to increase profitability. Build strong executive relationships with customers, serve as the executive sponsor for strategic accounts, and partner with Sales and Marketing to grow the business. Represent the Business Unit with customers, industry organizations, and strategic partners.
Required Qualifications
- Bachelor's degree in Business, Public Administration, Engineering, Information Systems, or a related field
- Progressive leadership experience in enterprise software, justice technology, government technology, public sector technology, or a related industry
- Canadian or U.S. citizens or permanent residents
- Proven ability to lead and influence cross-functional teams in a collaborative, Agile environment
- Exceptional leadership, communication, negotiation, and decision-making skills, with the ability to align diverse stakeholders around common business objectives
- A track record of driving organizational change, continuous improvement, and measurable business results
Desired Qualifications
- An MBA or equivalent business leadership experience
- Demonstrated success leading a business, business unit, major product line, or cross-functional organization with responsibility for business performance and growth
- Experience developing and executing business strategy while balancing customer needs, operational excellence, and financial performance
- Strong business and financial acumen, with experience managing budgets, profitability, resource allocation, and operational performance
- Experience working directly with executive customers and building trusted relationships with senior government or public sector leaders
- Knowledge of Supervision operations, judicial workflows, or the justice market
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