Head of Operations PMO
$176,400–$231,500 year
HybridSpringfield, Massachusetts, United States
Job Summary
Oversee the Operations Project Management Office to ensure projects support strategic goals through consistent execution and high-quality delivery. Lead and mentor a centralized team of project managers, associates, and vendors while translating prioritized work into executable plans with clear sequencing and accountability. Conduct strategic reviews of project plans for high-complexity initiatives and key lifecycle tollgates, managing KPIs to monitor delivery, identify improvement opportunities, and ensure projected ROI is met. Proactively identify delivery risks and execution gaps, mobilizing teams to resolve or escalate as needed, while balancing resource allocation across programs and business priorities. Ensure consistent use of delivery standards, methodologies, and artifacts including stage gates, status reporting, and risk management. Drive continuous improvement through lessons learned and evolving best practices, building a project delivery career path that includes entry-level roles and vendor partners. Coach teams on project delivery methodologies to strengthen measurement, accountability, and continuous learning.
Required Qualifications
- Bachelor's degree
- 10+ years of experience with either Project/Program Management or leading managers within a financial services organization
- Experience leading ambiguous, cross-functional initiatives from problem definition through implementation, including influencing senior stakeholders without direct authority
- Proven ability to navigate ambiguity and influence outcomes
- Drives continuous improvement and efficiencies
- Build support and momentum to move ideas through implementation
- Experience creating a dynamic operating environment where people are inspired, encouraged, and motivated to succeed together
- Proven impact as a thought leader, strategic thinker and problem solver
- Experience applying project and change management methodologies, including governance, stage gates, risk and issue management, stakeholder readiness, and adoption planning
- Proficiency with project management software, including Microsoft Project, Smartsheet, and Jira, and dashboarding or visualization tools such as MicroStrategy, Tableau, or Power BI
Desired Qualifications
- 10+ years of experience leading and managing large-scale, cross-functional projects within wealth management and/or insurance industries
- Project Management Professional certification or equivalent
- Agile and Waterfall project management experience
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