Head of Operations
Hybrid · Accra, Greater Accra, Ghana
Job Summary
Head of Operations in Ghana leading transformation of Customer Care and Collections, owning end-to-end operations across customer care, collections, retail, warehouse and logistics. Drive customer satisfaction, retention, and profitability; build high-performing care teams; manage budgets and cost-control; collaborate with global leadership to localise operational frameworks. Role emphasizes strategic leadership, operational transformation, and delivery of measurable business outcomes within a growing fintech environment. Hybrid work arrangement based in Ghana with cross-functional scope including CRM/ERP tools and inventory platforms.
Required Qualifications
- Bachelor's degree in Business, Operations, Supply Chain, or related field; Master's preferred
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