Head of Operations [HT-1039479]
$120,000–$140,000 year
RemoteSt. Petersburg, Florida, United States or Florida, United States
Job Summary
Partner with the Founder to execute key priorities and long-term business initiatives while overseeing the firm's day-to-day operations across legal, intake, billing, and administrative teams. Lead and develop a bench of leaders through coaching and accountability, then strengthen collaboration and alignment across functions. Identify and implement operational improvements that increase efficiency and scalability, while evaluating and optimizing business systems, technology, AI, vendors, and outsourced partners. Own HR operations including onboarding, offboarding, and performance management, and develop dashboards to monitor key business metrics. Provide recommendations, solve complex challenges, and drive initiatives through execution to support quarterly and annual planning. This full-time remote role requires periodic travel for planning sessions and occasional events, with a preference for candidates near St. Petersburg, FL.
Required Qualifications
- 5+ years of progressive operations leadership experience within a small to mid-sized organization
- Demonstrated success improving business operations, systems, and processes to support organizational growth
- Experience partnering directly with senior leadership to drive strategic initiatives and operational decision-making
- Proven experience leading, developing, and holding teams accountable
- Experience within a professional services organization (e.g., legal, accounting, consulting, financial services, architecture/engineering, healthcare services)
- Bachelor's degree
- Experience working with, serving, or supporting the military or veteran community
- This is a full-time, remote position
- Those located within driving distance of St. Petersburg, FL are preferred
- This role requires periodic travel (less than 10%) for quarterly planning sessions and occasional team or industry events
Desired Qualifications
- Experience scaling a founder-led or entrepreneurial organization
- Experience overseeing HR operations, compliance, or people initiatives
- Experience evaluating vendors, technology platforms, and outsourced service providers
- Experience implementing AI, workflow automation, or other operational technology initiatives
- MBA or Master's degree
- Project Management Professional (PMP) certification or equivalent operational certification
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.