Head of Operations
Remote
Job Summary
Head of Operations responsible for end-to-end operation optimization across factory coordination, delivery, and customer support; drive cross-functional improvements with engineering, logistics, and product teams; coordinate with overseas manufacturing partners (including China) on shipping, packaging, customs, and fulfillment; identify bottlenecks and implement scalable, cost-aware process improvements; build reporting frameworks to support growth and decision making; lead cross-functional initiatives and governance; support refurbishment and hardware lifecycle operations with engineering; operate with urgency and accountability in a high-growth startup environment.
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