Head of Operations
On-siteLagos, Lagos, Nigeria
Job Summary
Develop and implement operational strategies to support growth and profitability across all QSR outlets in Lagos and Ogun State. Oversee daily operations, including product launches, marketing, and the development of standard operating procedures to ensure consistency in service and food quality. Lead cross-functional teams to achieve business objectives, set performance targets, and manage regional managers while preparing and monitoring operational budgets and P&L statements. Recruit, train, and mentor leadership, drive succession planning, and monitor vendor performance to ensure consistent supply. Analyze financial data to identify cost savings opportunities and ensure compliance with health and safety standards. This role requires a Bachelor's degree, 8–12 years of QSR operations experience, and frequent travel across locations.
Required Qualifications
- Bachelor's degree in Business Administration, Hospitality Management, or related field
- 8–12 years of experience in restaurant/production operations
- at least 3–5 years in a senior leadership role within a QSR or food service chain
- Proven experience managing multi-unit operations
- Strong leadership, interpersonal, and team-building skills
- Solid understanding of financial management and budgeting in a QSR environment
- Excellent problem-solving and decision-making capabilities
- Familiarity with food safety and health regulations
- Willingness to travel frequently across locations
Desired Qualifications
- MBA
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