Head of Operations & Delivery
On-site · Sydney, New South Wales, Australia
Job Summary
Lead Qantas Freight operations end-to-end, including safety, service delivery and P&L across terminals and trucking; drive large-scale transformation across operating model, digital and technology to unlock productivity and growth; shape enterprise strategy and influence senior stakeholders in a complex, highly regulated environment; manage a large, diverse, unionised workforce to deliver safe, reliable, on-time freight operations with superior customer outcomes; responsible for ensuring operational excellence and a high-performing organisation with full accountability; collaborate with C-suite and external partners to position Freight for long-term success in a competitive global market.
Required Qualifications
- Significant executive leadership experience (15+ years) within large, complex organisations
- Proven track record leading large-scale transformation across operations, digital or technology environments
- Strong commercial acumen, with experience managing P&L, investment decisions and driving financial outcomes
- Credible and influential leader, with the ability to engage and partner with C-suite stakeholders internally and externally
- Experience leading large, diverse and unionised workforces in complex, high-pressure environments
- Deep expertise in strategic planning, operational delivery and executing cross-functional initiatives at scale
- Strong people leader with a passion for building high-performing, engaged and accountable teams
- Resilient and adaptable, with the ability to lead through ambiguity, complexity and change
- Commercially and customer focused, with a drive for performance, innovation and continuous improvement
- Tertiary qualified, with postgraduate education highly regarded
Desired Qualifications
- Significant executive leadership experience (15+ years) within large, complex organisations
- Proven track record leading large-scale transformation across operations, digital or technology environments
- Strong commercial acumen with experience managing P&L, investment decisions and driving financial outcomes
- Credible and influential leader with the ability to engage and partner with C-suite stakeholders
- Experience leading large, diverse and unionised workforces in complex, high-pressure environments
- Deep expertise in strategic planning, operational delivery and executing cross-functional initiatives at scale
- Strong people leader with a passion for building high-performing, engaged and accountable teams
- Resilient and adaptable, with the ability to lead through ambiguity, complexity and change
- Commercially and customer focused, with a drive for performance, innovation and continuous improvement
- Postgraduate education (advanced degree) highly regarded
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