Head of Operations (COO Track)
Remote · London, England, United Kingdom or United Kingdom
Job Summary
Head of Operations for a fast-growing logistics/e-commerce fulfilment startup. Own end-to-end fulfilment processes across warehouse partners, carriers, and customer support; build and ship AI-driven operational workflows (Claude, Make, Retool) to reduce manual intervention and enable real-time visibility. Lead from the front: hands-on in warehouses, on CS tickets, and in building automations; manage a growing ops team and codify the operational playbook with SOPs. Partner with the CEO/Board to define scalable, data-driven operational routines that drive profitable scale and improve seller experience, while delivering on SLAs, scorecards, and commercial leverage with 3PLs and carriers.
Required Qualifications
- Top-tier management consulting pedigree
- Frontend operator: hands-on with warehouses, CS tickets, and building automations
- AI-native builder with Claude, Make and Retool
- Operational KPIs ownership and team management
- SQL fluency to interrogate the platform
- Startup experience and ability to operate in ambiguity
- Analytical rigour and data-driven problem solving
- Strong communicator capable of managing external partners and presenting to board
Desired Qualifications
- Top-tier management consulting pedigree
- Frontline operator experience
- AI-native builder with Claude, Make, Retool
- Operations depth in high-growth environments
- SQL fluency with ability to write joins and aggregates
- Startup experience
- Analytical rigour and data-driven problem solving
- Strong communication skills with external partners and board
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.