Head of NORAM Technical Account Mangement
HybridAtlanta, Georgia, United States
Job Summary
Lead, coach, and aggressively scale a regional team of Technical Account Managers, driving recruitment and expansion efforts while working from local offices three days a week. Synthesize company OKRs into tactical guidance and actionable metrics, managing compensation plans, performance reviews, and career development pathways. Act as the technical escalation point for complex merchant issues and API integrations, championing AI-driven efficiency to automate workflows and reduce manual operational load. Drive regional project management for product upgrades and value-added service adoption, presenting technical performance as a commercial story during Quarterly Business Reviews. Travel across NORAM and London offices to collaborate with stakeholders and meet strategic merchants face-to-face, ensuring unified strategies for merchant success and revenue growth.
Required Qualifications
- Deep, demonstrable experience within the payments industry
- Proven experience in client-facing TAM, Solutions Engineering, or Solutions Consulting leadership
- Highly experienced IC with a demonstrated track record of exceptionalism and a strong readiness to step into management
- Technical background with the ability to confidently manage, coach, and challenge TAMs
- Hands-on expertise with RESTful APIs
- Forward-thinking approach to championing AI tools to scale teams and eliminate manual bottlenecks
- Exceptional ability to collaborate with commercial teams and understand the revenue impact of technical decisions
- Based in Atlanta, NYC, or SF
- Ability to be in the office 3 days a week
- Ability to travel domestically and internationally as needed
Desired Qualifications
- Leadership or Exceptional IC Experience: Proven experience in client-facing TAM, Solutions Engineering, or Solutions Consulting leadership. Or, you are a highly experienced IC with a demonstrated track record of exceptionalism and a strong readiness to step into management.
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