Head of National Programs HACDSP & Respite
On-site · Sydney, New South Wales, Australia
Job Summary
Lead the delivery, implementation and continuous improvement of HACDSP and national respite programs. Oversee strategy, workforce planning, financial performance, reporting and risk management across programs. Manage and inspire a high-performing national team (4–6 direct reports and broader workforce). Partner with government stakeholders including DoHAC and state health departments. Ensure achievement of contractual KPIs, budget targets and customer satisfaction outcomes (including high NPS). Collaborate with internal leaders across Behaviour Support, Growth & Innovation, Data & Clinical Excellence, and Business Operations. Identify program improvements, innovation opportunities and growth initiatives. Lead process improvement and program design initiatives to enhance service delivery. Maintain strong oversight of risk, compliance and client engagement. Willingness to travel nationally and hold a current driver’s licence.
Required Qualifications
- Proven leadership experience managing large, multidisciplinary teams and complex national programs
- Strong background in aged care across residential and community settings
- Willingness to travel nationally and hold a current driver’s licence
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