Head of Medical Service Provider

Job Summary

Required Qualifications

• •Bachelor's degree - Medical Doctor
• •Minimum of five years of experience in Hospital as leader
• •Presentation and client services engagement skills
• •Influencing skills
• •Negotiating skills
• •Ability to interpret and coordinate client requests
• •Ability to ensure all legal, consulting and compliance issues are addressed
• •Ability to review billing invoices for completeness and accuracy
• •Ability to adhere to Client Budget Tracking/Analysis
• •Ability to implement new products, services and legislative changes
• •Ability to follow related Best Practices
• •Ability to participate and lead client meetings
• •Ability to present oral and written information in a clear, concise, and organized manner
• •Ability to maintain client files according to department and compliance standards
• •Ability to maintain internal databases to reflect current client information and data
• •Ability to document and write follow up information summarizing sensitive client issues
• •Ability to document all client calls regardless of nature of call
• •Ability to utilize Salesforce to track action items, correspondence, and phone contact
• •Ability to execute special client related projects
• •Ability to facilitate meetings regarding project subject matter and status
• •Ability to work additional hours as needed
• •Ability to demonstrate full understanding of the client and their plan document
• •Ability to develop in-depth understanding of plan administration, client's sensitivities, needs, and objectives
• •Ability to recommend and implement new policies and procedures
• •Ability to negotiate services with clients
• •Ability to identify and negotiate billable hours for non-standard services
• •Ability to analyze client requests versus departmental/product/service policies, procedures and best practices
• •Ability to proactively manage account by setting appropriate expectations
• •Ability to respond to client inquiries
• •Ability to research client issues
• •Ability to resolve service issues/errors
• •Ability to demonstrate proactive, consultative, solution-based approach
• •Ability to proactively address and communicate essential recordkeeping information to stakeholders
• •Ability to demonstrate superb leadership to all members of the service team
• •Ability to intimately understand client needs
• •Ability to balance solutions to Manulife's key firm objectives
• •Ability to research best practice options for non-standard complex plan and process designs
• •Ability to collaborate with business partners to engineer solutions
• •Ability to provide recommended solutions to clients to mitigate risks
• •Ability to be accountable for the timely and accurate delivery of administrative services to their clients
• •Ability to be accountable for client satisfaction related to client administrative and relationship servicing
• •Ability to provide sound judgement in managing day-to-day client relationships for assigned clients
• •Ability to interface with client as primary client administrative contact
• •Ability to adapt to lead unpredicted events as clients modify their corporate strategies, plan designs, and or investment line-ups
• •Ability to demonstrate the ability to execute special client related projects as required
• •Ability to engage in discussion with C-Suite and key decision-making plan administrators, financial advisors, and large market consultants
• •Ability to participate in ongoing training
• •Ability to identify additional areas of training to improve customer service, quality and efficiency
• •Ability to work well in team environment
• •Ability to share information
• •Ability to remain flexible in a changing environment
• •Ability to perform additional duties as needed