Head of Lifecycle Services
On-siteHouston, Texas, United States
Job Summary
Lead the Lifecycle Services organization by upleveling the team, defining roles, and hiring critical talent to support the aftermarket lifecycle of data center products including gensets, UPS, and switchgear. Implement gold standard processes by building service documentation, establishing preventive maintenance programs, and managing warranty administration end-to-end. Collaborate cross-functionally with engineering, manufacturing, and supply chain to ensure procedures, parts, and trained personnel exist before equipment deployment. Own the spare parts strategy and training for technicians and third-party providers while driving feedback loops from field failures to product improvements.
Required Qualifications
- 10+ years in aftermarket services, product support, or field service leadership for an OEM or service provider in critical power or heavy industrial equipment: gensets, UPS, switchgear, HVAC/chillers, or similar
- You've built or significantly contributed to scaling a service organization before, and you know what great looks like: documentation standards, PM program design, warranty administration, spares planning, and field workforce management
- Deep familiarity with industry-standard service expectations: you've lived inside a real OEM service org (think Cummins, Caterpillar, Vertiv, Eaton, Schneider, ABB, Trane, or their peers) and know what customers with critical loads expect
- Experience managing distributed field teams and third-party or subcontracted service providers
- Player-coach mentality: you'll build the org, but you'll also be in the details
Desired Qualifications
- Data center or critical facilities experience is a plus
- a technical degree (EE/ME) or equivalent hands-on background is preferred
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