Head of Learning & Talent Management Technologies
On-siteWilmington, Delaware, United States or Holmdel, New Jersey, United States
Job Summary
Lead the day-to-day administration and continuous improvement of Workday Learning, Performance/Talent Management, and related learning technologies. Manage LMS and performance module release management, including impact assessment, testing, deployment readiness, and communication. Define and maintain LMS governance standards, taxonomy, metadata, and content structures while supporting the end-to-end performance management lifecycle. Connect learning and performance data with skills frameworks, competency models, career architectures, and AI-enabled tools. Lead dashboards, reporting, insights, and evaluation strategies that demonstrate program effectiveness and business impact. Evolve support intake, prioritization, service levels, escalation processes, and governance frameworks to ensure platform stability and scalability. Lead and develop a global administrator community with clear roles, standards, training, tools, and ongoing support.
Required Qualifications
- Bachelor's degree in HR, Learning & Development, Business, Information Systems, Data Analytics, or a related field
- At least eight years of experience in HR technology, learning systems, LMS/LXP, or performance management platforms
- Proven experience administering, optimizing, and improving enterprise LMS platforms and performance management systems
- Experience supporting LMS and Workday releases, including testing, configuration, deployment coordination, and stakeholder communication
- Experience designing and executing learning evaluation strategies, measurement frameworks, assessment instruments, surveys, analytics, and data collection methods
- Experience with service management, governance models, operational process design, and continuous improvement
- Strong analytics and reporting capability, including Power BI or similar tools, Excel, data visualization, and executive-ready storytelling
- Experience supporting performance management processes, related analytics, adoption, and manager and employee experience improvements
- Strong stakeholder management and communication skills across technical, non-technical, global, and matrixed audiences
- Awareness of data privacy, security, and compliance standards such as GDPR
Desired Qualifications
- Workday Learning and/or Performance certification
- Advanced configuration experience
- Experience with Learning Experience Platforms
- Familiarity with system integrations, APIs, identity management, SSO, SAML, SCIM, or AI-enabled learning and skills tools
- Experience with adult learning principles, instructional design frameworks, external vendors, contracts, technology providers, or large-scale global learning and talent programs
- Workday strongly preferred
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