Head of Key Account Management
HybridStockholm, Stockholm, Sweden
Job Summary
Own and be accountable for relationships with Qliro's existing enterprise merchants, including retention and renegotiation of key agreements. Build and lead the Merchant Development team, setting structure and cadence to deliver first-class service. Set clear KPIs for merchant satisfaction such as NPS, churn, and availability, then follow up regularly. Collaborate with Analytics and Product to analyze merchant performance, identify growth opportunities, and optimize accounts. Act as the primary voice for merchants internally, ensuring their needs and feedback are communicated across the organization. Be hands-on accountable for a few of the biggest enterprise merchants while driving growth within their accounts.
Required Qualifications
- 5–10 years of experience in KAM, merchant management, or similar commercial roles
- 3+ years experience leading and developing teams
- Strong analytical skills and are used to working data-driven with clear KPIs
- Can communicate efficiently across departments and seniority levels, from team members to C-level management
- Are fluent in spoken and written Swedish and English
Desired Qualifications
- Any other Nordic language fluency is a plus
- Having experience from the payments, fintech, or e-commerce industry is a clear advantage
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