Head of Japan Payments Client Service - Vice President
On-site · Tokyo, Tokyo, Japan
Job Summary
Head of Japan Payments Client Service – Vice President leading the service team across corporate and financial-institution client segments in Tokyo, responsible for shaping the service model, mentoring for future leadership, strengthening controls, managing client relationships, and representing client services in local and regional initiatives. The role calls for driving payment-solutions initiatives, collaborating with internal stakeholders across sales, operations, compliance, product, and technology, and delivering high-quality onboarding and client satisfaction in a fast-paced, globally connected environment.
Required Qualifications
- Minimum 15 years of banking experience with 5 years of managerial responsibility
- Strong understanding of Japan regulatory landscape, local clearing systems, and cultural nuances
- Ability to work with multiple internal stakeholders, including sales, operations, compliance, product, and technology
- Engage regional teams as needed to meet client requirements
- Business proficiency in English and Japanese
- Demonstrate attention to detail and accuracy
- Show adaptability, flexibility, and partnership skills
- Drive change and motivate the team continuously
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