Head of Guest Development
On-site · New York City, New York, United States
Job Summary
The Head of Guest Development will develop and implement programs to enhance business relationships with NYC hotels, personal concierges, and corporate businesses. Responsibilities include maintaining knowledge of company culture, building relationships with concierges and brands, tracking performance, developing strategies to enhance brand visibility, collaborating with departments, and managing customer relations. Candidates should have a high school diploma (college degree preferred), 3 years of customer service experience, and extensive proficiency in Microsoft Office and Google Workspace.
Required Qualifications
- 3 years of customer service experience
- Extensive knowledge of appropriate software including: Microsoft Word, Excel, PowerPoint, and Google Workspace
- Must understand customer relationship management (CRM)
- Keen analytical, research, and reporting abilities
- Verbal and written communication skills
- Exceptional skills in customer relations, communications, and problem-solving
- Ability to network and build relationships
- Ability to multitask, remain organized and adjust to situations as they occur
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