Head of Fulfilment & Unified Distributed Order Management
On-siteMelbourne, Victoria, Australia
Job Summary
Own the enterprise-wide Distributed Order Management strategy and roadmap, defining the future-state fulfilment capability across all brands and channels. Lead the evaluation and selection of DOM platforms, driving implementation from design through deployment while managing vendors and ensuring seamless integration with WMS, ERP, ecommerce, and CRM systems. Design unified fulfilment processes to improve inventory visibility and order orchestration, optimising the balance between cost, speed, and customer experience. Manage IT Capex and Opex with monthly reporting, establish performance metrics and KPIs, and engage executive stakeholders across global markets. Lead a team of 2–5 direct reports within a high-visibility transformation role reporting to the Strategic Capabilities leadership team.
Required Qualifications
- Proven experience leading a DOM / OMS transformation — not just operating one
- Deep functional expertise in distributed order management, fulfilment and omnichannel supply chain
- Hands-on experience with leading DOM platforms: IBM Sterling, Manhattan Associates, Fluent Commerce or equivalent
- Technical credibility — able to engage with architecture and engineering teams — but commercially minded, not purely technical
- Executive stakeholder management and influence capability
- People leadership experience
- Exceptional organisational skills — comfortable managing wide scope and competing priorities simultaneously
Desired Qualifications
- Experience in multi-brand retail, specialty retail, FMCG or distribution environments
- Background navigating post-acquisition technology complexity
- Architecture awareness across application, integration, cloud and data domains
- Global technology governance experience
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