Head of Fraud Analytics & Operations
On-siteJakarta, Jakarta, Indonesia
Job Summary
Develop and own the fraud risk management strategy, framework, and roadmap across products, channels, and the end-user lifecycle. Lead the overall fraud function, including Fraud Analytics and Fraud Operations, to ensure strong alignment between prevention, detection, investigation, and remediation activities. Define fraud risk priorities, governance structure, operating model, decision-making processes, and performance standards. Review strategic direction on fraud rules, monitoring parameters, analytical models, and operational controls. Oversee fraud incident management, including root cause analysis, impact assessment, and preventive measures. Ensure emerging fraud trends and suspicious patterns are translated into effective risk mitigation strategies. Build and develop fraud leadership bench strength by coaching team leads and ensuring clear accountability across teams. Promote a strong anti-fraud culture across the organization by increasing awareness, collaboration, and ownership of fraud risk.
Required Qualifications
- Minimum 10 years of experience in fraud risk and credit risk in fintech/digital lending/digital banking/e-commerce
- Minimum 3–5 years of experience managing fraud teams or risk teams, preferably covering both analytics and operations functions
- Strong understanding of fraud risk management across digital financial products, including identity fraud, account takeover, transaction fraud, merchant fraud, collusion, abuse patterns, and social engineering-related fraud
- Experience in building or strengthening fraud prevention, detection, investigation, monitoring, and governance frameworks
- Good understanding of fraud analytics, fraud rules, risk segmentation, dashboards, early warning indicators, and fraud detection models
- Good understanding of fraud operations, investigation workflows, alert handling, case management, escalation process, and quality assurance
- Strong ability to balance fraud prevention, business growth, approval rate, operational capacity, customer experience, and regulatory expectations
- Strong stakeholder management skills, with the ability to work effectively with senior management and cross-functional teams
- Strong leadership capability, including the ability to manage, coach, and develop team leads and analysts
- Conversational ability in English is required
- High ownership, strong judgment, structured thinking, attention to detail, and ability to work in a fast-paced environment
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.