Head of Engagement Management
$224,800–$281,000 year
On-siteSan Francisco, California, United States
Job Summary
Lead and develop a team of Engagement Managers covering Scale's most strategic GenAI lab accounts, overseeing hiring, coaching, goal setting, and resource allocation. Own account growth strategy with full accountability for retention, expansion, and commercial development against revenue targets. Build deep, trust-based relationships with frontier AI lab researchers, translating complex research needs into well-defined human-data programs. Partner across GTM, ML, Finance, and Delivery Operations to resolve cross-functional tradeoffs and coordinate demand generation opportunities. Establish processes that evolve the Engagement Management function as the business grows.
Required Qualifications
- 6+ years in a technical product/program management, customer success, and/or consulting role, including significant customer ownership in B2B environments
- Demonstrated ownership of account growth — building new relationships and expanding existing accounts against commercial targets
- 2+ years managing a team, with a track record of hiring, developing, and retaining strong performers
- A technical foundation (academic or professional exposure to CS, Engineering, Economics, Statistics, or another STEM field)
- A deep understanding of the ML training lifecycle
- Hands-on experience working with data or AI/ML models through engineering, research, a technical product role, or engagement management
- An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results
Desired Qualifications
- A graduate degree (PhD, MS) or research experience in a STEM field
- Experience at a frontier lab or a company developing foundational models, or a technical leadership role at a high-growth AI company
- Experience scaling a customer-facing or delivery function (process, tooling, or team build-out)
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.