Head of Engagement Management
RemoteLondon, England, United Kingdom or United Kingdom
Job Summary
Lead the delivery portfolio for tens of millions in revenue, ensuring engagements meet scope, timeline, budget, and quality while surfacing risks before they escalate. Champion a culture of trust and transparency across projects and sales cycles, acting as a trusted adviser to senior clients and the primary escalation point for issues. Design and productise the engagement management offering, defining governance, metrics, and tooling to take delivery services to market. Recruit, develop, and retain a team of five Engagement Managers, building career paths that drive retention. Own the commercial soundness of proposals and statements of work, optimizing utilization while protecting margins.
Required Qualifications
- Led delivery at senior level in a technology consultancy, professional services organisation, cloud/data partner or systems integrator
- Comfortable leading a Practice and directly delivering on clients where necessary
- Evidence that you have owned a portfolio of complex client engagements, rather than only a single programme or account, primarily within Professional Services
- Assured delivery quality across a portfolio
- Had ownership of a P&L or practice budget, with a track record of improving performance
- Built and managed senior client relationships including navigating challenging delivery situations and executive level escalations
- Line leadership of a delivery team, including hiring, developing and retaining people
- Commercial fluency. You can price work, defend scope, and hold a margin conversation with a client rather than absorbing the problem internally
- Strong project and programme management expertise, Agile, PMI or PRINCE2
- Enough technical literacy to work credibly with Data, AI, Cloud and Software engineering teams, while knowing where your own technical expertise ends
- A data led approach to delivery, and the confidence to bring transparency. This includes uncomfortable information in front of executive audience
- Travel to client sites and to Colibri offices in central London will be required
Desired Qualifications
- Experience coming from a large integrator
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