Head of End User Support (SEA)

Head of End User Support – South East Asia leads the End User Support (EUS) function across SEA, overseeing desktop/laptop/thin client and digital workplace tooling (including Citrix, RDS, and meeting-room/video capabilities), service desk operations, and end-user device lifecycle management. Responsible for standardizing End User Computing technology, managing SLAs/OLAs and customer satisfaction (CSAT/NPS) programs, driving first-call resolution through shift-left, and delivering ITIL-aligned support across multiple SEA locations. Leads rollout of digital workplace initiatives (Intune/MDM, cloud-based desktops, automation, and RPA), champions automation opportunities, and oversees an IT service desk with multi-channel support. Acts as primary IT point of contact for business stakeholders in SEA, manages the EUS budget, and supports change management and ongoing optimization of end-user experience across a diverse set of corporate offices, plants, mills, plantations, and distribution centers. The role requires willingness to relocate to the job location in the SEA region and aligns with Averis’ global shared services model and client delivery in a multi-industry context (manufacturing, RSPO-certified palm, energy).