Head of Digital Workspace
$250,000–$260,000 year
HybridIselin, New Jersey, United States
Job Summary
Define and own the multi-year Digital Workspace strategy, aligning it with corporate technology and people goals. Drive modernization and automation for End User Computing platforms while managing hardware and software patching, asset lifecycle, and vendor contracts for managed service providers. Prioritize production service incidents and escalate high-priority issues to ensure SLAs and KPIs are met across Windows, mobile, collaboration, email, and telephony services. Lead a team of managers, engineers, and change specialists, fostering continuous improvement and representing the function on senior leadership forums. Conduct quarterly disaster recovery tests for datacenter and cloud services, ensuring risk controls are documented and operational issues are tracked to agreed timelines.
Required Qualifications
- Bachelor's degree educated or equivalent
- Minimum of 10+ years of progressive experience in IT, digital workplace, or enterprise technology
- At least 5 years in a senior leadership role
- Demonstrated success delivering large scale digital workplace transformation programs across a complex, multi-site organization
- Strong technical operational management support experience delivering enterprise level high quality, reliable ubiquitous end user services including Microsoft365 and Teams at scale
- Strong experience leading and managing global end user support functions across multiple geographical locations
- Solid understanding of monitoring and managing key service KPIs/SLAs and delivering a world class service
- Operational risk and control management processes
- Strong vendor management experience for managed service providers and service support contracts
- Asset management and lifecycle (EOS/EOL) process management
- Experience of working in a regulated financial services / banking organization
- Ability to demonstrate strong management and leadership qualities
- Possessing a strong service-oriented mindset
- Strong team working skills, both as a contributor and facilitator
- Ability to influence decisions
- A high level of presentation and communications skills with the ability to communicate confidently with both business and technical staff at all levels
- Proactive individuals who can take the lead in engaging with the business stakeholders
- Demonstrate strong technical, analytical and problem-solving skills
- Able to manage their time effectively and prioritize their own and their team's workload to meet changing demands from the business
- Ability to communicate complex technical issues to different levels of management
- Must be able to lift 50 lbs
Desired Qualifications
- Other relevant industry standard IT certification desired e.g. Citrix / Microsoft / VMware
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