Head of Digital Transformation Patient Services
$222,000–$305,000 year
HybridCambridge, Massachusetts, United States or Raleigh, North Carolina, United States
Job Summary
Lead the strategic direction and execution for assigned projects across all patient support programs. Develop a visionary roadmap for transforming the PSS ecosystem and inspire a team focused on achieving operational objectives. Direct horizon scanning activities to bring external innovations into PSS and integrate patient support priorities with identified product strategies. Conduct marketplace assessments, identify new technologies, and oversee the planning and execution of new program launches. Monitor transformation impact using data analytics and ensure consistent messaging and tools across all patient-facing functions while collaborating with cross-functional teams.
Required Qualifications
- 12+ years of experience in the pharmaceutical/biotech industry, focusing on patient support services or related fields
- Proven track record in leading strategic digital and customer experience transformation initiatives
- Bachelor's degree in a relevant field
- Strong organizational skills with the ability to adapt to change in a high-energy and fast-paced environment
- Expected onsite presence 3X/week with some travel
Desired Qualifications
- Advanced degree (MBA or advanced clinical degree) preferred
- Experience leading large cross-functional commercial initiatives
- Strong understanding of technology infrastructure and digital transformation strategies
- Experience with Salesforce Health Cloud is a plus
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