Head of Deployments

Own Deployments end to end: technical onboarding, project management, and time-to-value for new customers across segments, including AI deployments. Lead and develop the Deployment Strategist team of 8-10, managing coaching, capacity planning, and feedback loops. Build scalable deployment playbooks from an unstructured starting point and own the Sales-to-Deployment handoff, ensuring scoping accuracy and SOW guardrails. Own the revenue number and P&L plan, creating Services packages to book $1M in revenue over the next 12 months. Benchmark and improve time-to-value, particularly for customers spending $100K+, and serve as the escalation point for at-risk deployments to diagnose root causes and unblock issues. Partner with Product and Support to close the loop on recurring implementation issues. This role requires running a deployment org with operating discipline, including playbooks, capacity planning, and services P&L management.