Head of Customer Success (m/w/d)

Develop a holistic Customer Success strategy for the gyde Academy and Platform while leading and developing a five-person team. Optimize customer journey processes to maximize satisfaction and retention, and collaborate closely with Sales, Marketing, and Product to continuously improve offerings. Contribute to the pricing of continuing education programs and establish sustainable customer retention strategies. Requires multiple years of experience in Customer Success, Account Management, or Consulting, along with leadership capabilities and strong analytical skills. Full-time remote role with mandatory office presence, offering competitive compensation and extensive learning opportunities.