Head of Customer Success - EMEA

Lead the EMEA Customer Success function and shape the regional CS strategy within Statista, reporting to the VP Sales EMEA and collaborating with global CS leadership to drive GRR/NRR, renewals, and expansion. Architect the EMEA CS operating model, including coverage criteria, account segmentation, QBR framework, health scoring, and onboarding playbooks; embed the Onboard → Impact → Expand motion into Salesforce; define account coverage economics; and partner on the 2027 NRR growth plan. Own renewal and churn-prevention motions across KAM and Scale segments; build an early-warning system for at-risk accounts; drive platform adoption and value realization; and lead the EMEA CS team with coaching standards and structured discovery. The role emphasizes building a data- and outcomes-driven CS function, cross-functional alignment with Sales, RevOps, and Product, and driving net revenue growth through renewals and expansions. Desirable experience includes multi-market Europe, CS platforms (Gainsight, ChurnZero, Totango), and a customer-centric, outcomes-based leadership approach.