Head of Customer Strategy and Transformation Delivery
$110,000–$110,000 year
Hybrid · London, England, United Kingdom
Job Summary
Lead the delivery of the global customer strategy and transformation agenda across markets; drive priority projects to improve customer experience and outcomes; define and track customer metrics; embed a customer-focused way of working; lead our global customer community and insights program; manage relationships with internal teams and external partners to deliver change; improve how we support customers through listening and data-driven insights; collaborate with senior leaders to shape strategic decisions and drive meaningful change in healthcare/insurance contexts; communicate complex ideas clearly and influence at executive level; flexible, hybrid working in London.
Required Qualifications
- Extensive experience in strategy, consulting or customer-focused roles
- Track record of delivering large-scale transformation or business change
- Strong understanding of customer experience, ideally in healthcare or insurance
- Confident working with senior stakeholders and influencing at executive level
- Excellent communication skills, with the ability to explain complex ideas clearly
- A data-led mindset, with experience using customer insights to drive improvements
- Strong relationship-building skills across different teams, cultures and markets
- Able to work independently while knowing when to seek input or support
- A degree or equivalent qualification
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