Head of Customer Solutions
On-site · Sydney, New South Wales, Australia
Job Summary
Head of Customer Solutions at LexisNexis for ANZ leads end-to-end customer solutions across pre-sales, delivery, and enablement. Drives a cohesive operating model integrating solution consulting, training, implementation, and adoption to improve conversion, retention, and expansion; partners with Sales, Product, and Content to translate customer needs into scalable technical solutions; builds and manages multiple teams, sets departmental priorities, and guides AI-driven initiatives to enhance customer outcomes and business growth. The role emphasizes strategy, training program development, and cross-functional leadership across a newly established function with impact on revenue growth and long-term value realization across the ANZ region.
Required Qualifications
- Proven leadership experience managing large or multiple teams of professionals
- Strong experience in technical training, sales enablement, or customer solutions environments
- Experience working cross-functionally with Sales, Product, and Customer teams
- Demonstrated ability to develop training strategies, courseware, and enablement programs
- Experience in delivering customer-facing solutions across the full lifecycle (pre-sales to adoption)
- Familiarity with AI, automation, or digital transformation initiatives is highly regarded
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