Head of Customer Service (gn)

Lead the Customer Service team strategically and operationally, developing service strategies, processes, tools, and quality standards while ensuring consistent service quality across all contact channels. Manage relevant KPIs, select and oversee external service providers, and establish reporting mechanisms to drive concrete optimization measures. Collaborate closely with logistics, brand teams, and quality management on customer-relevant topics to scale existing structures and foster continuous team development. Requires extensive leadership experience in e-commerce or FMCG sectors, strong process and data acumen, and fluency in German and English. Reports to the Operations Team at The Quality Group, supporting the mission of rethinking nutrition for a healthier, smarter community.