Head Of Customer Service France (H/F)
HybridMontigny-le-Bretonneux, Île-de-France, France
Job Summary
Define and pilot the strategy for Customer Service, RFPs, and Pricing to support growth and performance in France. Manage and develop teams focused on operational excellence, client satisfaction, and employee engagement while recruiting and retaining talent. Establish key performance indicators, analyze results to identify improvement levers, and implement actions to meet objectives. Lead transformation and digitalization projects to enhance operational efficiency and client experience. Partner with commercial, supply chain, and support functions to optimize the overall client journey. Collaborate closely with European and international teams on group strategic priorities.
Required Qualifications
- Expérience confirmée en management d'équipes Service Client/Customer Operations
- Expertise en transformation organisationnelle et amélioration continue
- Leadership mobilisateur et conduite du changement
- Orientation performance, résultats et satisfaction client
- Expérience en environnement international matriciel
- Excellentes capacités d'analyse, de communication et d'organisation
- Anglais courant requis
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