Head of Customer Experience
On-siteStockholm, Stockholm, Sweden
Stockholm, Stockholm, SwedenOn-siteFull TimeSenior LevelSmall
Full TimeSenior LevelSmall
Job Summary
Own ticketed support, async support, incident response, and onboarding while architecting AI-powered systems that resolve issues and scale coverage without scaling headcount. Build feedback loops that surface product signals to Engineering and Product, and establish dedicated support motions for enterprise customers. Manage social support presence across Reddit, Discord, LinkedIn, and Twitter/X while driving CSAT, resolution time, time-to-value, and NPS metrics. This role sits at the intersection of Product, Engineering, and GTM to build an agentic-first CX function from the ground up.
Required Qualifications
- 10+ years of experience
- at least 5 in a leadership role owning Customer Experience
- AI-native operator
- Commercially accountable
- Cross-functional fluency at the intersection of Product, Engineering, and GTM
- Proven people leader
- Technical depth
- Please submit your application in English
Desired Qualifications
- background from AI-native or developer tools companies
- experience scaling PLG support at high-growth tech companies
- has contributed code or built internal tooling for support/CX infrastructure
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