Head of Credit Risk Services (m/f/d)
Hybrid · Amsterdam, North Holland, The Netherlands
Job Summary
Head of Credit Risk Services oversees the delivery and development of credit risk services across the lending process with a focus on analysis, monitoring, and reporting. Leads and transforms the Credit Risk Services team to ensure high-quality execution, reliable service delivery, and stronger value contribution through risk expertise, analytical depth, and operational controls. Oversees operational credit risk services across the retail credit lifecycle, supports risk-relevant credit decisions, analyzes client- and portfolio-related risk factors, monitors client behavior and portfolio developments, investigates risk incidents, provides analytical support to internal stakeholders, collaborates with cross-functional teams to transform processes and controls, and contributes to risk policy development and governance. Requires a Bachelor’s or Master’s degree in Finance, Economics, Mathematics, or related field, several years of credit risk/retail risk experience, and proven leadership abilities; emphasizes strong analytical, communication, and stakeholder management skills and the ability to drive results in a dynamic, regulated environment.
Required Qualifications
- Bachelor’s or Master’s degree in Finance, Economics, Mathematics, or related field
- Several years of experience in credit risk, banking operations, retail credit risk, or a comparable financial services environment
- Leadership experience, managing teams in a fast-paced environment
- Track record in transforming teams and operating models, with the ability to broaden the team's remit and create added value through strong risk expertise, analytical depth, and business-relevant decision support
- Strong understanding of credit risk processes, credit analysis, risk-relevant decision support, and retail or brokerage-related risk environments
- Experience with credit risk reporting, monitoring frameworks, portfolio-related controls, and service delivery in a regulated environment
- Strong analytical capabilities and confidence in interpreting data, preparing risk reports, and drawing sound conclusions for management and decision-making
- Excellent communication and stakeholder management skills
- Strong analytical mindset with high attention to detail
- Ability to lead teams and drive results under pressure
- Proactive, solution-oriented, and comfortable working in a dynamic environment
- Strong problem-solving and decision-making skills
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