Head of Corporate Operations
$80,000–$80,000 year
HybridManchester, England, United Kingdom or Birmingham, England, United Kingdom
Job Summary
Act as the senior accountable owner for a portfolio of high-value corporate customers and strategic programmes, providing executive-level relationship management and commercial oversight. Build trusted relationships with C-suite stakeholders, manage senior escalations, and represent Focus Group at governance meetings and strategic reviews. Drive accountability across Professional Services, Project Management, and Service Delivery teams while championing exceptional customer experiences throughout the lifecycle. Monitor satisfaction, retention, and commercial performance, supporting major onboarding, acquisitions, and transformation initiatives alongside pre-sales activities. Lead through influence within a matrix organization to remove blockers and resolve complex delivery challenges.
Required Qualifications
- Significant experience in a senior client-facing leadership role within an MSP, technology services provider or systems integrator
- Proven success managing complex, high-value corporate customer relationships
- Experience engaging and influencing C-suite and executive-level stakeholders
- Strong programme leadership experience across large, multi-workstream technology projects
- A track record of balancing customer outcomes, delivery commitments and commercial objectives
- Strong understanding of modern networking, cloud and managed technology services
- Exceptional stakeholder management, communication and relationship-building skills
- Commercially astute with experience of contracts, service credits and account growth
- Comfortable leading through influence within a matrix organisation
- Highly organised with a structured approach to governance, risk and programme delivery
- Resilient, politically astute and confident managing difficult conversations and escalations
- A collaborative leadership style with the ability to unite teams around a common goal
- regular travel to Focus Group offices and customer sites as required
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