Head of Consumer Compliance
$182,000–$280,000 year
On-site · San Francisco, California, United States
Job Summary
Lead and own Kikoff's consumer protection compliance program as a senior leader, ensuring products, practices, and customer-facing operations meet applicable federal and state consumer financial laws. Serve as primary liaison for bank-partner compliance, program reviews, and examinations; partner with product and engineering teams to assess compliance risks for new products/features; manage the complaints process, disclosures, and adverse action notices; design and execute the CMS with monitoring, testing, and training; report to senior leadership, the board, and bank partners; monitor regulatory developments and translate them into actionable guidance; build and lead a team of consumer compliance professionals and foster a culture of accountability.
Required Qualifications
- 8+ years of consumer compliance experience in financial services
- at least 3 years in a leadership role at a bank, FinTech, or financial services company
- deep knowledge of federal consumer financial laws (TILA, ECOA, FCRA, EFTA, UDAP/UDAAP, SCRA, MLA) and applicable state laws
- experience managing bank partner compliance relationships including audit responses and program reviews
- CMS framework experience (risk assessment, monitoring, testing, training)
- experience in bank partnership (BaaS) models
- ability to collaborate with product and engineering teams to embed compliance early
- excellent written and verbal communication skills
- CRCM or equivalent certification strongly preferred
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