Head of Community Bank – Consumer Channels
Hybrid · Edinburgh, Scotland, United Kingdom or Manchester, England, United Kingdom
Edinburgh, Scotland, United Kingdom or Manchester, England, United KingdomHybridFull TimeSenior LevelNot SpecifiedUnknown
Type
Full Time
Level
Senior Level
Education
Not Specified
Company size
Unknown
Job Summary
Lead one of the UK’s largest customer-facing operations, spanning c.700 branches, directing Community Bank strategy across consumer channels and balancing physical network evolution with digital channels. Drive senior leadership accountability for commercial, operational and customer outcomes, shaping performance standards and delivering impact across a large, geographically dispersed workforce in a hybrid-working environment.
Required Qualifications
- Proven experience leading large-scale, multi-site customer-facing operations
- Experience leading complex transformation programmes in fast-paced, evolving environments
- Experience leading multi-layered senior leadership teams, driving high performance, engagement and cultural change
- Strong commercial and performance leadership, with accountability for financial, operational and customer outcomes
- Ability to influence and align senior stakeholders across a complex, matrix organisation
- Experience within financial services or a highly regulated environment
- Exposure to integrating physical and digital customer channels
Desired Qualifications
- Proven experience leading large-scale, multi-site customer-facing operations
- Demonstrable track record of leading complex transformation programmes in fast-paced, evolving environments
- Experience leading multi-layered senior leadership teams, driving high performance, engagement and cultural change
- Strong commercial and performance leadership, with accountability for financial, operational and customer outcomes
- Ability to influence and align senior stakeholders across a complex, matrix organisation
- Experience within financial services or a highly regulated environment
- Exposure to integrating physical and digital customer channels
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