Head of Collection
On-siteJakarta, Jakarta, Indonesia
Job Summary
Lead and control all Collection division activities across desk and field operations, setting and cascading daily, weekly, and monthly targets to Managers, Team Leaders, and Agents. Drive achievement of overdue, default, and recovery targets while reviewing performance to ensure agents, team leaders, and managers remain compliant with SOPs and OJK regulations. Manage manpower and org building to ensure the right headcount and structure, developing future collection leaders and evolving the national organization as the company scales. Own collection strategies, enforce codes of conduct, run quality assurance and fraud detection checks, and coordinate with third-party agencies. Partner with Credit, Product, Tech, and Data teams to align strategy with portfolio risk, representing operations to the SVP of Collections and presenting monthly performance reports to flag early risks.
Required Qualifications
- 10+ years in Collections
- Clear track record progressing from agent/desk collector to team leader to manager to head of collection
- Deep working knowledge of collection regulations in Indonesia (OJK)
- Industry certifications (LSPPI or equivalent)
- Strong operational discipline
- Experience managing collection agencies/vendors
- Working knowledge of SQL
- Working knowledge of internal collection tools/dashboards (dialer systems, collection CRMs, reporting tools)
Desired Qualifications
- Proven experience managing field and desk collection teams at scale (multi-city/national exposure)
- Comfortable operating in a high-growth, fast-changing fintech environment
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