Head of CoE Field Services
On-site · Santiago, Santiago Metropolitan, Chile
Job Summary
Head of CoE Field Services at FLSmidth & Co. A/S leads the global Field Services Centre of Excellence, developing and implementing a global strategy for field service delivery, establishing standardized processes, tools, and methodologies, and driving continuous improvement across regions. Responsible for identifying and deploying best practices in resource planning, scheduling, execution, and reporting; collaborating with regional Field Service teams, product lines, and other stakeholders; mentoring a team of specialists; defining and tracking KPIs; ensuring compliance with safety, quality, and environmental standards; evaluating new technologies to enhance capabilities and customer experience; and managing the CoE budget and resources. Requires a Bachelor's degree (Master's preferred) and a minimum of 10 years in field service management within industrial/manufacturing environments, with travel internationally expected. Fluency in English is required and additional languages are a plus.
Required Qualifications
- Bachelor's degree in Engineering, Business Administration, or a related technical field; Master's degree preferred
- Minimum of 10 years of progressive experience in field service management, operations, or a related role within an industrial or manufacturing environment
- Proven experience in establishing and leading a Centre of Excellence or similar global function
- Strong understanding of field service best practices, tools, and technologies
- Demonstrated ability to drive change, implement new processes, and achieve measurable results in a global organization
- Excellent leadership, communication, and interpersonal skills with the ability to influence and collaborate effectively across all levels of the organization
- Strong analytical and problem-solving abilities, with a data-driven approach to decision-making
- Proficiency in project management methodologies
- Fluency in English (written and spoken) is required; additional languages are a plus
- Ability to travel internationally as needed
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