Head of Client Onboarding
Remote
Job Summary
Own the KYB process from initiation to completion, serving as the primary operational point of contact for clients by setting expectations, chasing outstanding items, and ensuring rapid clearance and activation. Document and systematize the current manual onboarding process to identify bottlenecks, then build the strategic roadmap for transitioning to automated workflows by specifying requirements for Engineering. Partner with Sales to align onboarding timelines and work closely with Compliance to manage risk determinations and evolving documentation standards across new markets. This hands-on founding role involves personally running clients through onboarding while architecting scalable systems for rapid growth.
Required Qualifications
- 5 to 10 years of hands-on experience in client onboarding, KYB, or operations at a fintech, PSP, neobank, or payments company
- Strong familiarity with corporate KYB including entity structures, UBOs, documentation standards across multiple jurisdictions
- Experience owning one-to-many onboarding processes and improving them over time
- Experience working with an Engineering teams on automation and tooling
- Strong written communication skills
- Detail-oriented but pragmatic
Desired Qualifications
- Experience in the stablecoin or crypto payments space
- Familiarity with cross-border payment rails and the compliance requirements that vary by corridor
- Prior experience as the first or founding member of an onboarding function at an early-stage company
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