Head of Client Management

Administer, coordinate, and provide follow-up for the Daños insurance client portfolio while defining strategies to ensure service quality and customer satisfaction. Promote organic growth and high profitability within the portfolio by supervising damage claim management, premium collection processes, and renewal procedures. Advise clients on renewal processes and policy changes, maintaining constant communication to clarify policy details and ensuring system updates. Analyze customer satisfaction indices, prepare departmental budgets, and present periodic policy management reports.