Head of Claims
$150,000–$200,000 year
On-siteLondon, England, United Kingdom or New York City, New York, United States
Job Summary
Rebuild global claims operations from first principles by redesigning workflows, escalation structures, and QA systems to eliminate bottlenecks. Define and maintain technical handling standards across auto, property, liability, travel, and other lines while personally reviewing difficult, high-value cases. Collaborate directly with product and engineering teams to automate workflows using AI, driving continuous improvement in leakage, fraud detection, and recoveries. Recruit, develop, and mentor elite claims handlers and team leads, establishing coaching systems and calibration frameworks to elevate technical capabilities. Serve as the senior subject matter expert during strategic partner meetings, carrier discussions, and external audits to cultivate deep trust with key enterprise clients. Lead the redesign and scale of the global claims function for leading MGAs and insurers across the US, UK, and Europe.
Required Qualifications
- 7 to 15 years of claims experience
- deep technical expertise across auto, property, and liability lines of business
- Proven track record of working within a fast-paced startup or scale-up environment
- Extensive experience leading claims operations
- managing technical governance
- leading Team Leads or Claims Managers
- Strong understanding of leakage control
- fraud detection
- litigation exposure
- recoveries
- robust QA frameworks
- Solid knowledge of regulatory and compliance requirements
- demonstrated ability to integrate these smoothly into daily operational workflows
- A legal background is strongly preferred
Desired Qualifications
- A legal background
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