Head of Accounts
On-siteSão Paulo, São Paulo, Brazil
Job Summary
Own the overall health, growth, and profitability of the studio's client portfolio, serving as the most senior client leadership voice across all accounts. Lead and develop the client services team, establishing clear expectations and operational clarity to enable ambitious creative work. Drive new business and organic growth by developing tailored proposals, shaping pitch strategy, and building relationships with CMO and executive stakeholders. Partner closely with creative leadership to ensure client relationships are built around big ideas and lead campaign engagements from a client leadership perspective. Oversee commercial management, including scoping, forecasting, and margin performance, while representing the studio externally and internally to unlock global opportunities. This entrepreneurial role shapes how the São Paulo studio operates, requiring fluency in English and international experience to navigate global networks. Candidates must live within a commutable distance of the Casa studio.
Required Qualifications
- Significant senior client leadership experience within an agency environment, with a track record of leading portfolios and teams rather than individual accounts
- An entrepreneurial operator; you have built, restructured, or meaningfully reshaped how a business or team works, and you are energized rather than daunted by that kind of challenge
- Deep campaign and big-idea experience, with a genuine love of creativity and an instinct for the work that moves culture
- Proven ability to bring process and structure to ambiguity, without smothering the creative energy that makes a studio special
- Strong commercial acumen across forecasting, scoping, resourcing, and profitability
- International experience, with fluency navigating global networks, cross-market collaboration, and multinational client organizations
- Fluent in English, with the confidence to lead conversations across global stakeholders and partner studios
- A natural relationship builder who leads with substance, follow-through, and sound judgment rather than performance
- Comfortable partnering with introspective, considered creative leadership; you bring momentum and decisiveness without steamrolling
- Flexible, adaptive, and resilient; you move easily between the strategic and the practical and you thrive in environments that are evolving
- A leader people want to follow, invested in the growth of the team and the culture of the studio
- Candidates must live within a commutable distance of the Casa studio
- Required in-office days
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